Return & Refund Policy

At ELOVRIE, customer satisfaction is our priority. We carefully inspect every item before shipment to ensure you receive products that meet our quality standards.

If you are not completely satisfied with your purchase, we are happy to assist you according to the following return and refund policy.

Order Cancellation

You may request order cancellation within 24 hours after placing your order.

After this period, your order may have already entered our processing or fulfillment process, and cancellation may no longer be possible.

Orders are generally processed within 1–3 business days after purchase. Once an order has been shipped, it cannot be cancelled.

Return Policy

ELOVRIE offers a 30-day return policy.

You have 30 days from the date of delivery to submit a return request.

To be eligible for a return, items must meet all of the following requirements:

Items must be unused, unworn, and unwashed.
Items must have original tags attached.
Items must be returned in their original packaging.
Items must be in the same condition as received.
Proof of purchase must be provided.

Returns that do not meet these requirements may be refused.

How to Request a Return

To request a return, please contact our Customer Care team:

support@elovrie.com

Please include:

Order number
Product name
Reason for return
Photos or videos (if applicable)

Once your request has been reviewed and approved, we will provide return instructions and the return address.

Please do not send any items back before receiving return authorization.

Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive:

A damaged item
A defective product
An incorrect item
Missing items

please contact us within 7 days of delivery.

We will review the issue and provide an appropriate solution.

For faster assistance, customers may provide photos or videos showing the issue.

Non-Returnable Items

For hygiene and product protection reasons, the following items cannot be returned:

Swimwear
Underwear
Lingerie
Earrings and personal accessories
Final Sale items
Gift cards

If an item arrives damaged, defective, or incorrect, please contact us for assistance.

Return Shipping Costs

Customers are responsible for return shipping costs for returns caused by personal reasons, including:

Wrong size selection
Change of mind
Personal preference
Color expectations

If the return is caused by an error on our part, including defective or incorrect items, ELOVRIE will cover the return shipping cost.

Refund Policy

Once we receive your returned item, our team will inspect the product.

If the return is approved:

Your refund will be issued to your original payment method.
Refund processing usually takes 5–10 business days.
Your bank, credit card company, or payment provider may require additional processing time.

Please note:

Original shipping fees are non-refundable unless the item was incorrect, damaged, or defective.
Refunds may only be processed after the returned item has been received and inspected.