Privacy Policy

At ELOVRIE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop on ELOVRIE, we may collect certain information necessary to provide our services.

Personal Information

The information we may collect includes:

• Full name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment-related information

• Order details

• Customer service communications

• Information you provide through promotions, surveys, or account registration

We collect information when you:

• Create an account

• Place an order

• Contact customer support

• Subscribe to marketing communications

• Participate in promotions or surveys

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

To:

• Process and complete your orders

• Arrange shipping and delivery

• Provide order updates

• Process returns and refunds

• Provide customer support

Website Improvement

To:

• Improve website functionality

• Analyze customer preferences

• Enhance your shopping experience

• Improve our products and services

Marketing Communications

With your permission, we may send you:

• New product announcements

• Special offers

• Promotional information

• Brand updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

3. Payment Information

ELOVRIE uses secure third-party payment providers to process payments.

We may use payment service providers including:

• Shopify Payments

• PayPal

• Airwallex (Airwallex Limited)

• WorldFirst

• Other authorized payment service providers

When you complete a purchase, your payment information may be processed securely by these providers, including:

• Credit or debit card information

• Payment account information

• Transaction details

• Payment verification information

ELOVRIE does not store your complete credit card number or sensitive payment information on our servers.

Payment providers process your information according to their own privacy policies, security standards, and applicable regulations.

4. Shopify Services

Our online store is powered by Shopify.

Shopify provides services including:

• Website hosting

• Secure checkout

• Shopping cart functionality

• Order management

• Payment processing support

Shopify may collect and process certain information required to operate our store, including:

• Transaction information

• Device information

• Website interaction data

This information is processed according to Shopify's own privacy policy.

5. Cookies and Tracking Technologies

ELOVRIE uses cookies and similar tracking technologies to improve your browsing and shopping experience.

Cookies help us:

• Remember items in your shopping cart

• Save your preferences

• Understand website traffic

• Improve website performance

• Provide more relevant advertising

We may use third-party analytics and advertising tools, including:

• Google Analytics

• Meta Pixel (Facebook and Instagram advertising)

These tools help us understand how visitors use our website, measure advertising performance, and improve our marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

6. Advertising and Marketing Partners

We may use third-party advertising platforms, including:

• Meta (Facebook and Instagram)

• Google

These platforms may collect information through cookies or similar technologies to:

• Show relevant advertisements

• Measure advertising effectiveness

• Improve marketing performance

ELOVRIE does not sell, rent, or trade your personal information to third parties.

7. Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

• Shopify

• Payment providers

• Financial service providers

• Shipping and logistics providers

• Website analytics providers

• Customer service providers

These companies only receive information necessary to provide their services and are required to protect your personal information.

We may also disclose information when required by law or when necessary to:

• Protect our legal rights

• Prevent fraud

• Protect the safety of our customers or business

8. Data Security

We take reasonable security measures to protect your personal information.

These measures include:

• SSL encryption technology

• Secure payment processing

• Limited access to customer information

Although we take appropriate measures to protect your data, no method of online transmission or electronic storage is completely secure.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including:

• Requesting access to your personal information

• Requesting correction of inaccurate information

• Requesting deletion of your personal information

• Opting out of marketing communications

If you would like to exercise these rights, please contact us.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Complete transactions

• Provide customer service

• Maintain business records

• Comply with legal requirements

• Prevent fraudulent activities

When your information is no longer required, we will take reasonable steps to delete or anonymize it.

11. Children's Privacy

ELOVRIE does not knowingly collect personal information from children under the applicable legal age.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the latest revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email:
support@elovrie.com

Company:
ELOVRIE